Contact
Who answers what.
Forward is pre-launch and small. Every message goes to a named desk with a published response target rather than into a general inbox.
| Desk | What it handles | Response target | |
|---|---|---|---|
| Admissions | First-wave programme questions, entry requirements, application status, deferrals, document verification, and study-permit documentation, fee estimates in local currency and arrival support for international applicants. | admissions@forwarduniversity.ai | Two working days |
| Fees & payments | Published fees and laboratory premiums, payment plans, scholarship and bursary questions, and sponsor arrangements. | finance@forwarduniversity.ai | Three working days |
| Bursary | Invoices, receipts, payment confirmation, refunds and any correction to an amount already paid. | bursar@forwarduniversity.ai | Three working days |
| Registry & records | Curriculum questions, Forward Core requirements, accreditation-wave scope, credit transfer, transcripts, and requests made under the data-protection notice. | registrar@forwarduniversity.ai | Five working days |
| Forward College | Trade and technical programmes, the Higher Education Certificate, recognition of prior learning, and progression into degree programmes. | college@forwarduniversity.ai | Three working days |
| Partnerships & press | Employer partnership enquiries, placement capacity, assessment design for the twelve-month paid placement, media requests, founding announcements and campus imagery. | partnerships@forwarduniversity.ai | Five working days |
| Support & accessibility | Website and AI-tool problems, accessibility barriers, disability support, and exam or assessment accommodations. | support@forwarduniversity.ai | Two working days |
| General enquiries | Anything not covered above, and the address to use when you are not sure which desk owns your question. | info@forwarduniversity.ai | Two working days |
Forward University
Where we are.
Forward Campus, Plot 12, Innovation Drive, Kampala, Uganda · P.O. Box 12, Kampala
+256 700 000 000
Monday to Friday, 08:00-17:00 East Africa Time (UTC+3)
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